Located in Bradley, Illinois - USA, Peddinghaus maintains a 24-hour technical support center to assist customers with any questions or concerns that may arise in the operation of Peddinghaus machinery, no matter where in the world they are located. Service technicians leverage remote diagnostic software as well as web cameras in order to troubleshoot questions. Over 95% of telephone calls are resolved without the need for an on-site visit from a Peddinghaus technician.